TTi treats our customer’s operational services as if they were our own. Our ability to handle issues and difficulties is why our partners hire and trust us. 
                                           
 

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OPERATIONAL SUPPORT SERVICES
TTi’s operational support services brings together three key groups to form a powerful resource for our customers and partners: 7X24 network operations center (NOC), system and network engineering teams and our integration and testing lab.  Utilized on their own, these services provide valuable options for our customers and when bundled together, they provide a unique opportunity for our partners to entrust TTi with their entire operations. To date, TTi has built, integrated and shipped over 4,000 systems to headends around the United States, Latin America, Canada and South America. We also provide backchannel/backhaul support for over 3,000 of these devices.
Outsource your operational support to TTI and see The Clear Advantage!
Reduce the operational costs
Maintain excellent network uptime and service quality
Free the internal resources of a carrier or a service provider to focus on revenue-generating activities
Yield considerable savings on staff re-training and simplifies migration to a new platform
Lower managerial and HR overhead by tapping into TTI’s pool of highly skilled professionals when demand rises
Receive 7x24x365 operation with instant response without the ownership costs
7X24 NOC & Support Services
Experienced support staff 24x7x365
Tier 1 – Tier 3 support
Proactive monitoring of critical systems
Remote upgrades
Problem resolution coordination
SLA, knowledgebase and workflow development and maintenance
Skills-based call routing
Detailed call and ticketing reports
Integration and Testing Lab:
System build and shipping
Inventory management
System integration
Endurance testing
RMA and repair process
Component and lifecycle management
System and Network Engineers:
Experienced and knowledgeable resources
Design, implementation and support
On site integration of third party systems
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