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OPERATIONAL
SUPPORT
SERVICES |
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TTi’s
operational
support
services
brings
together
three
key
groups
to form
a
powerful
resource
for our
customers
and
partners:
7X24
network
operations
center (NOC),
system
and
network
engineering
teams
and our
integration
and
testing
lab.
Utilized
on their
own,
these
services
provide
valuable
options
for our
customers
and when
bundled
together,
they
provide
a unique
opportunity
for our
partners
to
entrust TTi with
their
entire
operations.
To date, TTi has
built,
integrated
and
shipped
over
4,000
systems
to
headends
around
the
United
States,
Latin
America,
Canada
and
South
America.
We also
provide
backchannel/backhaul
support
for over
3,000 of
these
devices.
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| Outsource your operational support to TTI and see The Clear Advantage! |
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Reduce the operational costs |
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Maintain excellent network uptime and service quality |
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Free the internal resources of a carrier or a service provider to focus on revenue-generating activities |
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Yield considerable savings on staff re-training and simplifies migration to a new platform |
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Lower managerial and HR overhead by tapping into TTI’s pool of highly skilled professionals when demand rises |
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Receive 7x24x365 operation with instant response without the ownership costs |
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7X24 NOC: |
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Tier 1 – Tier 3 support |
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Proactive monitoring |
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Remote upgrades |
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Problem resolution coordination |
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SLA, knowledgebase and workflow development and maintenance |
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Skills-based call routing |
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| Integration and Testing Lab: |
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System build and shipping |
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Inventory management |
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System integration |
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Endurance testing |
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RMA and repair process |
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Component and lifecycle management |
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| System and Network Engineers: |
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Experienced and knowledgeable resources |
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Design, implementation and support |
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On site integration of third party systems |
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